Privacy Policy

This Privacy Policy explains how Storm Repair Pro ("we," "us," or "our") collects, uses, shares, and protects the information you provide when you use this website, submit a request, or call a number listed on our site. By using the site or submitting a request, you agree to the practices described here.

Who we are

Storm Repair Pro is a lead-generation and referral service that connects homeowners who have storm damage with independent, licensed local roofing and restoration contractors. We are not a contractor, insurance company, or law firm. Our core function means that when you submit a request, we share your information with the contractor we match you with, this is described in detail below so you can make an informed choice.

Information we collect

We collect information you provide directly and information collected automatically:

• Information you give us: your name, phone number, and (optionally) email; the ZIP code and general location of the damaged property; the type of storm damage; your property type; your insurance status; and your urgency. We do not ask for your Social Security number, financial account numbers, or policy numbers.
• Consent records: the fact and text of the TCPA consent you provide, along with a timestamp and the page you submitted from, so we can honor and document your communication preferences.
• Automatically collected data: device and browser information, IP address, pages viewed, and referring URLs, collected through cookies and analytics tools (such as Google Analytics 4) to understand site performance.

How we use your information

• To match you with one vetted local contractor and enable that contractor to contact you about your storm damage
• To contact you ourselves about your request, including by phone, text (SMS), or email, consistent with your consent
• To validate your request (for example, confirming a valid phone number and that the ZIP is in a served area) and prevent duplicate or fraudulent submissions
• To operate, secure, analyze, and improve the site
• To comply with legal obligations and enforce our Terms

How we share your information

Specifically, we may share your information with:

• The matched contractor, the independent, licensed local pro assigned to your request, so they can contact you about your storm damage
• Service providers and vendors, companies that host the site, deliver messages, provide our CRM/communications platform, and provide analytics, bound to handle data on our behalf
• Legal and safety, when required by law, subpoena, or legal process, or to protect our rights, users, or the public
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy

We do not sell your information to unrelated third parties for their own independent marketing outside of the referral described above.

Text messages and calls (TCPA)

When you submit a request and provide consent, you agree that we and the contractor you are matched with may contact you at the phone number you provide, including by autodialed or prerecorded calls and by text message, about your storm damage. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and you may ask us to stop contacting you by using the contact details below. Calls may be recorded for quality and training where permitted by law.

Cookies and analytics

We use cookies and similar technologies, including Google Analytics 4, to understand how visitors use the site and to improve it. You can control cookies through your browser settings; disabling them may affect site functionality. We do not use the site to serve interest-based advertising that relies on selling your personal information.

Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain sharing. To exercise any of these, contact us using the details below and we will respond consistent with applicable law. You can also:

• Reply STOP to any text message to stop texts
• Ask us to stop contacting you or to delete your information
• Adjust cookie settings in your browser

Data retention and security

We retain the information you provide for as long as needed to fulfill your request, operate our business, and meet legal obligations (including retaining consent records). We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

Children

The site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the effective date above. Your continued use of the site after an update means you accept the revised Policy.

Contact us

Questions about this Policy or your information? Contact Storm Repair Pro at privacy@stormrepairpro.com, or use the phone number listed on our site.